Refund Policy for My Tiny Treasure
At My Tiny Treasure, customer satisfaction is our priority. We want you to love every item you purchase from us. However, we understand that sometimes things don’t go as planned. Please review our refund policy below to ensure a smooth resolution to any concerns you may have.
Refunds and Replacements
Due to the personalized nature of our products, we are unable to accept returns or exchanges for customized items unless they arrive damaged, defective, or incorrect. If you experience any issues with your order, please don’t hesitate to contact us, and we’ll do our best to make it right.
Reporting an Issue
To initiate a refund or replacement request, please email us at service@mytinytreasure.com within 14 days of receiving your item. Include the following details:
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Your order number.
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Clear photos of the item showing the damage or defect (if applicable).
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A description of the issue.
Our team will review your request promptly and provide guidance on the next steps.
Non-Refundable Situations
Refunds and replacements will not be issued in the following cases:
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Personalized items with errors due to incorrect information provided by the customer (e.g., misspelled names, incorrect dates).
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Items that have been used, altered, or damaged after delivery.
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General dissatisfaction with personalized items that were crafted according to the order specifications.
Processing Refunds
If your refund request is approved, the refund will be processed back to your original payment method. Please allow 5-7 business days for the funds to appear in your account, depending on your payment provider.
Order Cancellations
If you wish to cancel your order, please contact us immediately at service@mytinytreasure.com. Orders can only be canceled within 24 hours of purchase. After this time, production may have started, and we will be unable to cancel the order.
Need Assistance?
We’re here to help! If you have any questions or concerns about our refund policy, feel free to reach out to our support team at service@mytinytreasure.com. We’re committed to ensuring you have a positive experience with My Tiny Treasure.